Martins
![[crate] library app](/f7a667d2ab3f74fd6710193750a48b7b7cb92f5b.png)
[crate]
Streaming platforms have a paradox at their core: more content, less satisfaction. Users open Netflix to relax and instead spend thirty minutes scrolling, abandoning the search or defaulting to a rerun. This project sets out to understand why choice becomes a burden and what design can do about it.
End-to-End Accessibility Barriers
Experienced by Blind and Low Vision
Users in Online Food Ordering
Food delivery apps promise convenience, but that promise isn't evenly distributed. For Blind and Low Vision (BLV) users, ordering a meal can mean guessing at portion sizes, relearning an interface after every update, and hoping a driver reads the delivery note. This study follows the entire journey — browse, customize, pay, receive to find where accessibility breaks down.